It is amazing how communication connects you with the world. Phone calls..internet..you name it, as long as it helps you to communicate, that is what communication does best.
Telecommunication is a very beautiful field that not much known to many out there. From every successful call connected and internet connection connected, there are many unsung heroes behind the scene that made it possible.
Lets look at it from a different view all together…
I always put it this way, no matter how complicated a guy can be, communications is even more complicated.
As we are sleeping soundly at night…having the sweetest dream you ever wish for… There are people that are very wide awake to get upgrading, migration or planned maintenance work on your network done and successful. Time is limited, the work is a lot, and mistakes...are unwelcomed. Everything must be on time to ensure that the next day when you wake up, you’ll be able to call…you’ll be connected to the internet as if nothing happened.
When Malaysia started to lay out the fibre to the home services, many made remarks on why it was not available to whole Malaysia. Getting the hair-like optical fibre to the home, it is not as even like pulling a hair from a haystack...from setting up the local exchanges to the open cutting some of the roads, there are definitely souls that worked day and night, just to ensure that everything goes according to the schedule and more Malaysian will get to enjoy the magic of high speed broadband.
Your modem, your setup box, your phone, everything supplied by the service provider are all tested the compatibility with the current network. For these tech geeks, their working environment is mainly at the test beds which are generally cold with no windows. Armed with sheets of test plans and procedures, with weeks of meetings and planning to finalise the test plans and requirements, this army will then work hard like a bee to go through each test items.
I may be sexist at some points, but as unpredictable a man can be, so does the network. When it is kind, it makes everyone’s day…it can be choosy as well, not every equipment brought to the lab will be compatible with the network, no matter how sexy it could be ;)
Your painful wait to get your connections installed is also a killing worry to those involved. From working late and skipped meals, from a radiantly young to accelerated aging, from nightmare to sleepless nights…even Marvel superheroes may not be able to stand the challenge!
No doubt many service providers has not a favourable customer service but I wish everyone to just take a short break and look at telecommunication from another point of view all together.
If you ask me, honestly speaking, if there’s a major strike to happen, pray that it does not come from the telecommunication sector. Imagine a day with no phone calls, no internet, no communications also no flight in/out , you shall be totally cut off from the world. That is craaazy!
Truth be told, minus the drama, the tears, the sweat and the sleepless nights behind the scene, the goal is always one: To get you connected. It made me smile whenever someone appreciate the video call session with their love one overseas, the late night chats and the abundance of knowledge transferred across the web.
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